Travel during a worldwide IT outage. (Part 2 DTW)

Upon arriving in Detroit at around 5:00 PM. We began to get a grasp just how serious this was flights being canceled long lines at the help desk. We had several hours to wait for our flight wasn’t supposed till 9:25 PM. We caught got ready to hunger down for the wait. Killing time at the airport reading the news, playing Monopoly Go and even got back to Candy Crush.

So as it’s getting closer to our departure we are seeing more flights getting canceled but ours is still on. Its time to leave and now they say they are waiting for the plane to be sanitized now they waiting for a crew to fly it. Its been about an hour now. Now its cancelled. No what?

Well I headed for the customer service line which I was told was at least two hours long, while Rhonda got in line at the boarding counter. Which after a short time the woman said she was sorry she had been there all day and she was going home.

Part of travel is meeting people along the way so while standing inline to rebook. I learned the lady behind me was from Texas and visiting her mother in Detroit she had a good visit and was just going to head back to her mothers and would probably stay till Monday. She had three children aged from 3 years old to 28 all living at home . She informed me the 3 year old was not planed. She was just inline to see if she could get a uber voucher after about thirty minutes she gave up and went to seek an Uber.

Meanwhile while I was standing inline Rhonda found that there where phones to contact the airline customer service and no one using them. One of the great things about my wife is she travels a lot for work and also previously been in charge of booking airlines for her boss so is quite adapt at dealing with air travel. After about another 30 minutes had us booked to leave Sunday night. We would miss our two days in Athens but still make the cruise on time.

After midnight. (sounds like a good name for a song) Down to baggage to retrieve our luggage. Upon arriving to the baggage area. There was another hours long line in which you fill out a form to have your luggage pulled in which they would put it in the baggage area this would take one to four hours in which they would only leave out for two hours.

We were informed that if we had rebooked, we wouldn’t need to retrieve our luggage it would travels with us. (Great Plan)

So now it very early Saturday morning and time find a motel and get a ride there. The closest we could find was eleven miles down the road because of all the canceled flights. Time to call Uber the plus at this time of night there was just a short wait. Our driver Youef was great friendly and provided water and snacks. Up arriving at our hotel a Baymont the motel was nothing to write home about, but the staff was friendly, and it was clean. Always a plus.


Posted

in

by

Tags: